Terms and Conditions
By purchasing a ticket to the Catch Cook Restaurant Event, you agree to be bound by these Terms and all applicable laws and regulations.
In the event of organisers being forced to cancel the event due to COVID-19 Restrictions, refunds are processed in the following terms: 100% of original Ticket purchase price refunded.
COVID-19 Positive Cancelation:
In the event of the client requesting a refund due to contracting COVID-19 upon. To qualify for a refund the client must provide a laboratory dated PCR certificate in which case you will receive a full
No refunds for any tickets purchased online or in store for any reason other than a positive Covid19 PCR test result.
By purchasing a Ticket, you automatically consent to be photographed, filmed or otherwise recorded and for the resulting images and/or recordings to be used or broadcast by Catch Cook Restaurant and/or its partners. We may use these images and/or recordings for promotional and/or commercial purposes related to Catch Cook Restaurant without any compensation being paid to you.
The Catch Cook Restaurant venue is under constant CCTV surveillance to maintain and enforce safety at the festival grounds and monitor and prevent crimes being committed and/or breaches of these Terms.
You may not use any images and/or recordings made by you at Catch Cook Restaurant events for commercial or public purposes without our prior written consent.
To ensure public order and safety during our Catch Cook Restaurant events, you are obliged to obey our instructions and directions and/or those of our authorised representatives at the restaurant venue.6.2. For safety reasons, Catch Cook Restaurant reserves the right to:-
Interrupt or discontinue Catch Cook Restaurant events at any given time;
Prevent you from going into festival venues or from leaving festival venues until further notice;
Ask you to leave the Catch Cook Restaurant venue; or
Refuse your admission into the Catch Cook Restaurant, even if you possess a valid Ticket.
Cancellation or Rescheduling of the Catch Cook Restaurant bands:
We reserve the right at any time to cancel or reschedule all or part of any Catch Cook Restaurant Event or to alter its programme due to circumstances beyond our control. Where we alter its programme, your ticket will remain valid, but we shall not be obligated to refund you the price of your ticket or exchange your ticket.
If the Catch Cook Restaurant event is rescheduled or cancelled, we will use our reasonable endeavours to notify you as soon as possible by publishing the details thereof on our website and to email you on the contact details you provided at the time of purchasing your ticket.
WE SHALL NOT BE OBLIGATED TO REFUND YOU THE PURCHASE PRICE OF YOUR TICKET IN CIRCUMSTANCES WHERE CATCH COOK RESTAURANT EVENTS ARE CANCELLED DUE TO CIRCUMSTANCES BEYOND OUR CONTROL, INCLUDING BUT NOT LIMITED TO GLOBAL PANDEMIC OUTBREAKS.
By attending a Catch Cook Restaurant Event, you expressly agree that such attendance is at your own risk. We endeavour to provide a service of the highest quality but cannot guarantee the quality of any services provided by independent contractors at the various venues. There may be occasions when services may be interrupted due to strikes, riots, emergency repairs, technical failures or other reasons beyond our control, including force majeure.
CATCH COOK RESTAURANT MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, WITH RESPECT TO THE EVENTS OR ITS OPERATION, OR ANY SERVICES OFFERED AT THE EVENTS.
CATCH COOK RESTAURANT ACCEPTS NO LIABILITY OR RESPONSIBILITY WHATSOEVER FOR ANY LOSS OR DAMAGE YOU MAY SUFFER BY ANY PERSON AT THE EVENTS. BY CONTINUING TO ATTEND THE VARIOUS EVENTS, YOU ARE DEEMED TO ACCEPT THESE TERMS.
Limitation of Liability
To the full extent permitted by the laws of the Republic of South Africa, Catch Cook Restaurant disclaims all warranties and representations, express or implied.
You acknowledge that we do not control the activities of the artist/s who appear at the Catch Cook Restaurant Events, and accordingly, we cannot be held responsible for any loss or damage of any kind, resulting from any delay in, overrun, or cancellation of an artist’s performance. We will not be responsible for any special, direct, indirect, incidental, punitive, consequential damages, economic or other commercial loss or reputational damage that you may endure by attending the Catch Cook Restaurant events. Your remedy is limited to leaving the Catch Cook Restaurant.
Catch Cook Restaurant will be liable for damages suffered by you if they are directly and solely caused by our gross negligence or fraud.
Excluded from compensation is:
- Consequential damages;
- Immaterial damages; and
- damage intentionally caused by a festival goer or as a result of his/her willful negligence.
- You will attend Catch Cook Restaurant events at your own risk. We do not accept any liability whatsoever for damage caused by you entering a venue and/or attending a concert that results in your personal injury, death or damage to your personal property.
- Catch Cook Restaurant events shall not be liable for any injury, damage, loss, accident howsoever caused owing from the act, omission, fault or negligence of any suppliers or subcontractors, including but not limited to security personnel, engaged in carrying out contractual arrangements for us at the Catch Cook Restaurant.
You hereby agree to indemnify and hold harmless Catch Cook Restaurant and its owners, employees and agents against any costs, claims, suits, proceedings, disputes, losses and damages (including legal fees) incurred by or awarded against Catch Cook Restaurant as a result of your acts and/or omissions at the Catch Cook Restaurant, violation of any third party right, violation of any laws and regulations, any misrepresentation made by you or any other person or persons or your breach or alleged breach of these Terms.
Complaints and Disputes
All complaints and disputes regarding the Catch Cook Restaurant events may be addressed to firstname.lastname@example.org
Your complaint will be dealt with in a reasonable period of time after receipt thereof, and where necessary, you may be called upon to provide satisfactory evidence.
Catch Cook Restaurant respects your privacy and will not disclose your personal information to third parties for marketing purposes if you request us not to do so. By purchasing a Ticket to the Catch Cook Restaurant events, you consent to the processing of your personal information for promotional and commercial purposes and warrant that all data provided by you is accurate and up to date. You are responsible for maintaining and promptly updating account information for accuracy and completeness.
If you object to your personal information being used for promotional and commercial purposes, you may submit, at no cost, a written request to us to stop this use.
To attend Catch Cook Restaurant events, attendees have to wear a mask on arrival and walking around the restaurant. Temperature checks and sanitizing stations will be available at the entrance of the restaurant.
All COVID-19 South African regulations will be enforced and adhered to.